05 July 2012

Working with providers to help minimise disruption during the London Olympics

Our London regional office is close to three Olympic venues, so, there is likely to be significant disruption to post and other services in July and August.

Given the expected disruption to postal services, you may have delays receiving correspondence:

  • from our London office on civil certificated matters. 
  • within Greater London from any LSC office.

We aim to phone or email providers with decisions in urgent cases.

During the Games, you can email genuinely urgent enquiries about civil certificated cases, handled by Exchange Tower, to London@legalservices.gsi.gov.uk

In relation to the other services provided from Exchange Tower:

Immigration and Asylum Legal Applications

For immediate applications providers can use the emergency fax line on 020 7718 8092 or applications for extensions to controlled work, emergency amendments to certificated funding and faxed emergency applications to ImmigrationQueries@legalservices.gsi.gov.uk.

Remittance Advice Statements

We will have limited resources to deal with queries about BACS statements.

Recovery Services

Recovery Services will be operating amended opening times. These are:

 Week commencing 23/7/2012 9am - 4pm 
 Week commencing 30/7/2012 10am - 3pm 
 Week commencing 6/8/2012 10am - 3pm 
 Week commencing 13/8/2012 9am - 4pm 

During the Paralympics (27 August - 3 September 2012) opening times will be 10am - 3pm.

LSC Online Support

The Online Support opening hours will be

 27 Jul - 10 Aug  10.30am - 3pm
 13 Aug - 28 Aug (closed on 27 Aug - bank holiday)  9am - 5.30pm
 29 Aug- 7 Sep  10.30am - 3pm
 10 Sep onwards  9am - 5.30pm
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