Please submit your December Controlled Work submissions earlier ? ideally before 17 January ? if you are likely to need to contact our Online Support Team.

Our Online Support Team always experience a peak in calls when you submit your civil and crime Controlled Work claims around the 20th of each month.  

Our recommendation could help you avoid longer call waiting times; we may receive a higher level of calls when the Client and Cost Management System (CCMS) goes live on Monday 20 January.