In the Media

Viagogo must hand over ticket sellers? identities to RFU

PUBLISHED November 29, 2012

Thursday 29 November 2012 by John Hyde

Who? Polly Handford, deputy head of legal at the Rugby Football Union.

Why is she in the news? Led the RFU to victory with a Supreme Court ruling that forces ticket website Viagogo to reveal the identities of those who placed tickets on sale for rugby internationals. Those individuals, who could now face sanctions, including action to return resale profits, breached terms and conditions by selling on a secondary ticketing website.

Thoughts on the case: 'We view it as touting. We tackle touts around the stadium and have dispersal zones. We had received face value for the tickets but other people are profiting from it.

'We now plan to identify such sellers and take tough sanctions to keep our tickets off secondary ticket sites and in the right hands.'

Dealing with the media: 'The press have been pretty well behind us. Viagogo's reaction has been astounding - they said they are thanking us for the increased publicity.'

Why become a lawyer? 'For as long as I can remember I wanted to go into the law - my dad always said I liked arguing! From 14 I did work experience at a law firm and my godfather was a partner at a Nottingham firm.'

Career high: 'Becoming a partner at Forsters and joining the RFU are highs, but this comes pretty close to the top. It was such a long battle that started back in January 2011.'

Career low: 'Working through the night on various occasions, once while defending a worldwide injunction and again when doing a mediation while eight months pregnant (although it did at least settle).'