I read with interest that the SRA had extended its operating hours to deal with the issues arising from this year?s online renewals process.

Over the last three days, I have spent nearly two hours waiting on the phone to speak with someone at the SRA on calls made either just after 8.30am or 5pm, having been told that I would have to wait for 10 minutes. I regret I have not been able to last the pace and have given up on each occasion.

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