In the Media

ACPO comment on anti-social behaviour call management and call handling pilots

PUBLISHED April 9, 2012

ACPO lead for anti-social behaviour Assistant Chief Constable Simon Edens said:

"All eight forces, working locally with partners, have approached the call handling and case management trials with enthusiasm and innovation.

"Effective practices such as developing better ways to handle and share information, using that information to ensure better responses to victims and ensuring different organisations work together to deal with cases are all measures that I would commend to other forces and their partners.

"I firmly believe the results of this pilot will allow us to deliver a better service to individuals and communities and help us to keep them safe."