In the Media

Police call centres blamed for 48-hour delays in responding

PUBLISHED November 4, 2005

A damning verdict on the way the police handle 67m calls each year from the public, including 999 calls, is delivered today in a report by Her Majesty's Chief Inspector of Constabulary.

The report reveals that centralised call centres have in some cases led to delays of 24 or even 48 hours in sending officers to the scene of a crime.